Age verification is checked automatically at checkout using Token of Trust. In the event that the system is unable to verify you, we will ask for a photo ID. To avoid this and the delay in shipping your items, please use a birthdate that matches the person the items are being billed to at checkout. Orders will not be shipped until age verification has been completed. If you are have any questions about this process please email us at: CustomerService@vaperistas.com
Domestic Shipping
- Delivery of all shipments require a signature and valid ID of an adult that is age 21 or above.
- Shipping within the US is free for orders over $100
- The day the shipping service receives the package, as well as Saturdays and Sundays are not considered business days by the shipping services.
*Shipping times are not guaranteed and may be delayed due to errors on part of the shipping service or holidays when the post office is closed, which are not under our control. We attempt to get packages shipped as soon as possible but we cannot control the courier service's ship times once the package has been dropped off. We are unable to refund shipping fees or compensate due to courier not delivering on the expected date. Please be aware that these ship times are often longer during busy times of the year like Black Friday and the holidays. On the holidays listed below the post office is closed, all shipments will be shipped when the post offices reopen.
- Friday, January 1 (New Years Day)
- Monday, January 18 (Martin Luther King Jr. Day)
- Monday, February 15 (President’s Day)
- Monday, May 31 (Memorial Day)
- Monday, July 5 (observed Independence Day*)
- Monday, September 6 (Labor Day)
- Monday, October 11 (Columbus Day)
- Thursday, November 11 (Veterans Day)
- Thursday, November 25 (Thanksgiving Day)
- Friday, December 24 (observed Christmas Day)
Lost and Undelivered Packages
We have teamed up with Route, a leader in package protection and tracking. This service is automatically added to your order but it is optional and can be removed from your cart. We recommend using this service to protect your order in the event that it is lost, damaged or stolen.
We will not be held responsible for orders that have opted-out of the service. Any issues that arise with the package will have to be resolved by the customer with the third party shipping company.
Returns
- Due to the nature of our products and the subjectivity of taste we are unable to accept returns, exchanges or give refunds for any e-liquid, unless the wrong item was shipped.
- Exchanges or returns will be given for electronic devices, clearomizers, chargers and batteries that are found to be DOA (defective on arrival), damaged during shipping or when the wrong item was shipped. Returns will be accepted for products that have not been opened. If you have received a defective, damaged, wrong item or would like to return an unopened item. Please contact us at CustomerService@vaperistas.com within 30 days of receiving the item (determined by tracking information) to begin this process of shipping an item back to us for an exchange or return. The customer will be responsible for paying shipping to get the defective item back to us. Unfortunately, we will not accept items for exchange or return after the 30 day period has passed.